Trouble Shooting –

Please do the following in order and try to run the program after each step.

NOTE:    You must have admin rights to install software.  If you are not sure RIGHT CLICK on the Start button.  You should see the following choices: “Open all Users” and “Explore all Users”.  If these are not present contact your IT professional.

1.   Make sure you are installing the program purchased.  Our CD contains all Demo Programs.

2.   Firm Name, Number of Users and Registration Key must match the email you received when purchased.

3.   If you are still having problems (workstation install only): 

• Uninstall program
• delete Bates Folder from Program Files
• delete PDF-Exchange from Printer folder (Professional & Platinum only)
• turn off machine, restart and sign in as Administrator
• turn off virus protection, Install Bates program
• put in Registration Key

       99% of the problems we have with registration are windows permissions issues.

4.   "Cannot find Engine Data" this is a Windows permissions error.  Check user permissions. User must have read/write permissions for the Bates folder.

5.   "PDF Driver not Installed" see the Shortcuts section.